The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 31, 2013
Filed:
Aug. 23, 2012
Robert R. Bushey, Cedar Park, TX (US);
Sarah Korth, Chicago, IL (US);
Benjamin Anthony Knott, Round Rock, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
Sarah Korth, Chicago, IL (US);
Benjamin Anthony Knott, Round Rock, TX (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A method includes accessing information associated with a call at an attendant interaction module. The call is associated with a task. The information associated with the call includes a first action object identifier, a first result identifier, and a first reason identifier. The first action object identifier is associated with the task, the first result identifier indicates a status of the task, and the first reason identifier includes information related to the first result identifier. The method includes generating an attendant interaction signal subsequent to receiving the information associated with the call.