The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 17, 2013
Filed:
Jul. 21, 2010
James Jackson, Austin, TX (US);
Philip Cunetto, Austin, TX (US);
Mehrad Yasrebi, Austin, TX (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
Systems, methods, and computer-readable storage media for managing transcription resources. A system practicing the method retrieves a class of service for a subscriber recipient of a message deposited at a first server for transcription by a second server, determines a probability of near-term access of the message by the subscriber, assigns a weight to the message based on the class of service and the probability of the near-term access, and transcribes, at the second server, the message based on the weight. Classes of service can include a real-time class of service and/or one or more non-real-time class of service. The probability of near-term access can be based on subscriber presence, subscriber receipt of a new message notification, historical statistics of subscriber message access times, message urgency, and other message metadata. A channel manager can manage a finite number of channels between the first and second servers.