The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 17, 2013
Filed:
Feb. 18, 2011
Scot Lorin Brooksby, Highland, UT (US);
Ron Callis Morrill, Lehi, UT (US);
Jesse Leigh Parent, Cottonwood Heights, UT (US);
Steven Duane Thurber, Farmington, UT (US);
Merle Lamar Walker, Iii, West Jordan, UT (US);
Scot Lorin Brooksby, Highland, UT (US);
Ron Callis Morrill, Lehi, UT (US);
Jesse Leigh Parent, Cottonwood Heights, UT (US);
Steven Duane Thurber, Farmington, UT (US);
Merle Lamar Walker, III, West Jordan, UT (US);
Sorenson Communications, Inc., Salt Lake City, UT (US);
Abstract
Methods and apparatuses for automated multi-lingual support are described herein. A relay service provides translation services between a hearing-impaired user and a hearing-capable user. The relay service includes a database with one or more entries. Each of the one or more entries is associated with a contact of the hearing-impaired user and includes one or more connection indicators for the contact and one or more spoken languages for the contact. A profile system determines an identified entry in the database using a calling connection indicator associated with the hearing-capable user to compare with the one or more connection indicators. A call distribution system establishes a calling connection over a voice-capable network with the calling connection indicator associated with the hearing-capable user and routes the calling connection to a translator capable in the one or more spoken languages associated with the hearing-capable user determined from the identified entry.