The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 10, 2013
Filed:
Oct. 23, 2009
Applicant:
Charles C. Wooters, Annapolis, MD (US);
Inventor:
Charles C. Wooters, Annapolis, MD (US);
Assignee:
Next IT Corporation, Spokane, WA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); G10L 15/00 (2013.01);
U.S. Cl.
CPC ...
Abstract
Systems and methods for handling information communicated by voice. The method may comprise: (i) receiving a call from a caller, the call comprising utterances from the caller; (ii) verbally communicating information to the caller through a customer service representative, the agent interacting with a display; (iii) processing the utterances with a computing device; (iv) determining content of the utterances; and (v) displaying information on the display based on the content.