The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 03, 2013
Filed:
Aug. 17, 2011
Christopher Y. Choi, Southport, AU;
Neil I. Readshaw, Parkwood, AU;
Christopher Y. Choi, Southport, AU;
Neil I. Readshaw, Parkwood, AU;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Mechanisms for correlating reported problem data from a plurality of sources of information are provided. A report of a problem in a computer system is received to thereby generate a reported problem in a problem management system. Data is collected from a plurality of sources of information in accordance with data collection rules. Content classification is performed on the collected data to classify the collected data into pre-determined classes of collected data in accordance with classification rules. Correlation of the classified data into sets of correlated data in accordance with correlation rules is performed. Each set of correlated data corresponds to a different reported problem in the problem management system. A representation of the reported problem in the problem management system is updated based on a set of correlated data corresponding to the reported problem and classifications of data within the set of correlated data.