The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 26, 2013
Filed:
Jun. 03, 2010
Georg Goertler, Baiersdorf, DE;
Robert Bertossi, Erlangen, DE;
Harald Schultz, Altdorf, DE;
Bastian Rackow, Herzogenaurach, DE;
Norbert Engels, Erlangen, DE;
Peter Haeuser, Effeltrich, DE;
Georg Goertler, Baiersdorf, DE;
Robert Bertossi, Erlangen, DE;
Harald Schultz, Altdorf, DE;
Bastian Rackow, Herzogenaurach, DE;
Norbert Engels, Erlangen, DE;
Peter Haeuser, Effeltrich, DE;
Siemens Aktiengesellschaft, München, DE;
Abstract
A system and method of servicing a group of similar types of equipment that maybe installed at geographically separated locations is described. The method makes use of error messages produced by the equipment and service requests received by a servicing center. Data mining techniques are used to establish error patterns associated with specific failure modes so that future error messages may be processed to determine if an identified failure mode has occurred. This will enable the efficient dispatch of spare parts and service personnel to the location where the failure has occurred.