Method for delivering and retrieving return deliveries to and from an electronic parcel deposit box facility

Abstract

A method for accepting return deliveries in an electronic parcel deposit box facility, which integrates various logistics service providers and/or customers and various user authorizations, while safeguarding the operator of the parcel deposit box facility against the abuse of the return delivery process. To verify the customer authorizations, the method for operating a parcel deposit box facility comprising several lockable deposit boxes compares recorded customer data with a stored customer profile. Operating functions for the deposit of return deliveries are only released for the customer if the verification is positive. Before a mail item can be deposited, the validity of the mailing information that is contained on the return delivery is also verified. Valid mailing information is assigned to a logistics service provider and is stored, whereas if the mailing information is invalid, no deposit box is released for the deposit. When the return delivery is collected by a postman, the mailing information is recorded again and compared with the stored data. If the details do not match, the mail item is returned to the customer.