The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 19, 2013
Filed:
Feb. 21, 2008
Stephen A. Evanchik, Melrose, MA (US);
Alister D. Lewis-bowen, Cambridge, MA (US);
Louis M. Weitzman, Brookline, MA (US);
Stephen A. Evanchik, Melrose, MA (US);
Alister D. Lewis-Bowen, Cambridge, MA (US);
Louis M. Weitzman, Brookline, MA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method and computer readable medium are provided for monitoring customer support sessions based on at least one category associated with the customer support sessions. A request from an administrator for information associated with unresolved support sessions is received. A set of support categories is presented to the administrator. A selection of at least one support category is received from the administrator. A set of first level customer support agent identifiers associated with at least one support session queued under the at least one support category which has been selected is presented to the administrator.