The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 12, 2013
Filed:
Jul. 31, 2006
Eric H. Lee, San Jose, CA (US);
Fadi R. Jabbour, Sunnyvale, CA (US);
David C. Lee, Sunnyvale, CA (US);
Johnny H. Lee, San Gabriel, CA (US);
Eric H. Lee, San Jose, CA (US);
Fadi R. Jabbour, Sunnyvale, CA (US);
David C. Lee, Sunnyvale, CA (US);
Johnny H. Lee, San Gabriel, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
In one embodiment, a method includes detecting termination of a first connection between a first caller and a first agent during a communication session between the first caller and the first agent. The method also includes storing information indicating a state of the communication session at the termination of the first connection, and communicating the information to the first agent or to a second agent in response to establishment of a second connection between the first caller and the first agent or the second agent to facilitate a continuation of the communication session.