The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 05, 2013
Filed:
Dec. 14, 2010
Applicants:
Jeffrey Reed, Bothell, WA (US);
Nilkund Aseef, Redmond, WA (US);
Inventors:
Jeffrey Reed, Bothell, WA (US);
Nilkund Aseef, Redmond, WA (US);
Assignee:
Microsoft Corporation, Redmond, WA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
Diagnostic data of a multimodal enhanced communication system is processed at a central diagnostic service by normalizing detected errors based on modalities, traffic volumes, and/or individual user patterns such that failures can be efficiently and accurately analyzed across the communication system. Configurable thresholds may be used for modality-specific logs, traffic volume normalized errors, and persistent user adjusted results to optimize alerts issued to administrators.