The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 29, 2013
Filed:
May. 29, 2009
Applicants:
Matthew J. Ervin, New York, NY (US);
Matthew Jones, New York, NY (US);
Andrew Kuan, New York, NY (US);
Inventors:
Matthew J. Ervin, New York, NY (US);
Matthew Jones, New York, NY (US);
Andrew Kuan, New York, NY (US);
Assignee:
The Plum Group, Inc., New York, NY (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
A modular interactive voice recognition ('IVR') overlay system and a method of processing calls. The system provides an application server, a plurality of agent workstations and a graphical user interface ('GUI') to allow a hybrid approach to processing calls using an automated IVR and live agents. The system and method allow a single agent to process multiple calls simultaneously and is compatible with existing IVR systems and can be implemented as an add-on to existing IVR systems.