The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 22, 2013
Filed:
Apr. 05, 2005
Applicants:
Sean Curley, Golden, CO (US);
David Grove, Thornton, CO (US);
Mike Liliestedt, Centennial, CO (US);
Jason Shugart, Denver, CO (US);
Inventors:
Sean Curley, Golden, CO (US);
David Grove, Thornton, CO (US);
Mike Liliestedt, Centennial, CO (US);
Jason Shugart, Denver, CO (US);
Assignee:
Alpine Access, Inc., Denver, CO (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01); H04M 3/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
A remote agent call center is functional by providing a softphone and agent bridge that allows maintaining an open telephone line to the agent's phone with or without an incoming call being connected. Incoming calls are merged into the agent bridge to allow the agent to conference with the incoming call. The softphone provides call control to allow the agent to transfer, terminate, hold, record, or the like the active call.