The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 15, 2013
Filed:
Jan. 05, 2011
Yoryos Yeracaris, Boston, MA (US);
Philip M. Gray, Highland Park, IL (US);
James P. Dreher, Carmel, IN (US);
Yoryos Yeracaris, Boston, MA (US);
Philip M. Gray, Highland Park, IL (US);
James P. Dreher, Carmel, IN (US);
Interactions Corportion, Franklin, MA (US);
Abstract
An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems. The system utilizes human 'intent analysts' for purposes of interpreting customer utterance. Automated speech recognition subsystems are trained by coupling utterances with IA-selected meanings for those utterances, using non-real time systems to develop the training information for the automated speech recognition subsystems.