The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 24, 2013
Filed:
Jan. 22, 2009
Su-lin Wu, San Carlos, CA (US);
Kostas Tsioutsiouliklis, San Jose, CA (US);
Arkady Borkovsky, Palo Alto, CA (US);
Su-Lin Wu, San Carlos, CA (US);
Kostas Tsioutsiouliklis, San Jose, CA (US);
Arkady Borkovsky, Palo Alto, CA (US);
Yahoo! Inc., Sunnyvale, CA (US);
Abstract
Disclosed is a method and system for interacting with an IVR system. In one aspect, a computing device receives a user request to connect to an IVR system to perform an action. A request for information (e.g., a request to select from a plurality of menu options) is obtained from the IVR system. In response to the request, the computing device automatically supplies an answer to the request for information to the IVR system. In one embodiment, the answer is a dual-tone multi-frequency (DTMF) signal. The obtaining and supplying steps are repeated until the action has been performed.