The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 17, 2013
Filed:
Jul. 11, 2008
Sridhar Varadarajan, Bangalore, IN;
Srividya Gopalan, Bangalore, IN;
Swetha Mukunda Kurup, Bangalore, IN;
G. S. Praveen Kumar, Bangalore, IN;
Sridhar Varadarajan, Bangalore, IN;
Srividya Gopalan, Bangalore, IN;
Swetha Mukunda Kurup, Bangalore, IN;
G. S. Praveen Kumar, Bangalore, IN;
Satyam Computer Services Limited of Mayfair Centre, Secunderabad, IN;
Abstract
Personalized services and targeted services demand the exploitation of context—say, context of an environment, context of a product, context of a service, and context of a customer or user or individual. In order for the personalized and targeted services to have a greater impact, the identified context used by a context aware processing engine needs to be accurate and current. Such an up-to-date context is called as context map and a system and method for generating a customer-specific context map involves the processing of customer transactions, abstracting and generalizing these transactions into entities, and inter-relating these entities. The context map, for example, is useful in ad targeting in mobile environments, and in quicker and efficient problem resolution in contact center environments.