The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 03, 2013
Filed:
Sep. 13, 2010
Allen M. Gilbert, Austin, TX (US);
Laura Z. Luan, Hawthorne, NY (US);
Daniela Rosu, Hawthorne, NY (US);
Christopher Ward, Hawthorne, NY (US);
Allen M. Gilbert, Austin, TX (US);
Laura Z. Luan, Hawthorne, NY (US);
Daniela Rosu, Hawthorne, NY (US);
Christopher Ward, Hawthorne, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for problem determination and resolution in an information technology (IT) system includes receiving a problem ticket, searching a database for a plurality of problem features based on data included in the problem ticket, extracting the plurality of problem features from the database, and generating a problem signature corresponding to the problem ticket, wherein the problem signature comprises at least one non-textual feature extracted from the plurality of problem features.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile