The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 03, 2013
Filed:
Dec. 30, 2005
Tilmann Haeberle, Wiesloch, DE;
Lilia Kotchanovskaia, Heidelberg, DE;
Zoltan Nagy, Wiesloch, DE;
Berthold Wocher, Gaiberg, DE;
Juergen Subat, Hockenheim, DE;
Tilmann Haeberle, Wiesloch, DE;
Lilia Kotchanovskaia, Heidelberg, DE;
Zoltan Nagy, Wiesloch, DE;
Berthold Wocher, Gaiberg, DE;
Juergen Subat, Hockenheim, DE;
SAP AG, Walldorf, DE;
Abstract
User-generated input may be received to initiate a generation of a message associated with an incident of a computing system having a multi-layer architecture that requires support. Thereafter, context data associated with one or more operational parameters may be collected from each of at least two of the layers of the computing system. A message may then be generated on at least a portion of the user-generated input and at least a portion of the collected context data. Related apparatuses, methods, computer program products, and computer systems are also described.