The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 27, 2013
Filed:
May. 07, 2009
Mark A. Fischer, Ashland, OR (US);
Marco Salvatore Casalaina, San Francisco, CA (US);
Benjamin Tsai, San Francisco, CA (US);
Mark A. Fischer, Ashland, OR (US);
Marco Salvatore Casalaina, San Francisco, CA (US);
Benjamin Tsai, San Francisco, CA (US);
salesforce.com, inc., San Francisco, CA (US);
Abstract
In accordance with embodiments, there are provided mechanisms and methods for managing multiple business hours in an on-demand service. These mechanisms and methods for managing multiple business hours in an on-demand service can enable embodiments to provide access to a stored set of business hours for a user to track, at a user level. The ability of embodiments to provide this access may allow users of such on-demand services better insight as to how much time their agents are spending on cases.