The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 27, 2013
Filed:
Aug. 05, 2010
Byron DE Mott, Woodburn, OR (US);
Byron De Mott, Woodburn, OR (US);
Grape Technology Group, Inc., Bethlehem, PA (US);
Abstract
A message is received from a first device in an information/call center, wherein the message identifies a second device in an information/call center capable of providing a requested service and includes a command directed at he second device to activate the service. The first device may comprise, e.g., an operator terminal, The message may comprise a uniform resource locator (URL), and may additionally identify a software application residing on the second device. The message may also include one or more parameters used to provide the requested service. The command is retrieved from the message, and the command is transmitted to the second device, thereby causing the second device to provide the service.