The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 27, 2013
Filed:
Feb. 09, 2011
Sam Russell, Tinton Falls, NJ (US);
Paritosh Bajpay, Edison, NJ (US);
David H. LU, Morganville, NJ (US);
Shiu Y. Chong, Fair Haven, NJ (US);
Sam Russell, Tinton Falls, NJ (US);
Paritosh Bajpay, Edison, NJ (US);
David H. Lu, Morganville, NJ (US);
Shiu Y. Chong, Fair Haven, NJ (US);
AT&T Intellectual Property I, LP, Atlanta, GA (US);
Abstract
A system and method for diagnosing video conditions experienced at one or more customer premises is disclosed. A system that incorporates teachings of the present disclosure may include, for example, network device including a port coupled with a first customer premises over a network, a memory storing computer instructions, and a controller. The controller can execute the computer instructions for identifying a video condition experienced at the first customer premises where the video condition is associated with video content transmitted over the network, sending a first query to first equipment at the first customer premises, receiving first responses to the first query from the first equipment, sending a second query to second equipment at a second customer premises, receiving second responses to the second query from the second equipment, and associating a cause of the video condition with the first customer premises in response to receiving the second responses. Additional embodiments are disclosed.