The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 20, 2013
Filed:
Mar. 23, 2010
Ramanjaneyulu Malisetti, Ranga Reddy, IN;
Vamshi Shekhar Chandramukhi, Hyderabad, IN;
Ramanjaneyulu Malisetti, Ranga Reddy, IN;
Vamshi Shekhar Chandramukhi, Hyderabad, IN;
CA, Inc., Islandia, NY (US);
Abstract
According to one embodiment of the present disclosure, a method of collecting and reporting exceptions associated with information technology services includes receiving exceptions associated with a service, including receiving exceptions associated with an infrastructure and exceptions associated with an application; formatting the exceptions into an exceptions list; correlating at least one of the exceptions associated with the infrastructure and at least one of the exceptions associated with the application to identify a service error condition; and storing the exceptions list and an identifier of the service error condition for presentation to a client associated with the service.