The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 20, 2013
Filed:
Sep. 30, 2010
Nicolae Duta, Winchester, MA (US);
Nicolae Duta, Winchester, MA (US);
Nuance Communications, Inc., Burlington, MA (US);
Abstract
Techniques disclosed herein include systems and methods for reusing semantically-labeled data collected for previous or existing call routing applications. Such reuse of semantically-labeled utterances can be used for automating and accelerating application design as well as data transcription and labeling for new and future call routing applications. Such techniques include using a semantic database containing transcriptions and semantic labels for several call routing applications along with corresponding baseline routers trained for those applications. This semantic database can be used to derive a semantic similarity measure between any pair of utterances, such as transcribed sentences. A mathematical model predicts how semantically related two utterances are, such as by identifying a same user intent to identifying completely unrelated intents. Such a semantic similarity measure can be used for various tasks including semantic-based example selection for language model and router training, and semantic data clustering for semi-automated labeling.