The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2013
Filed:
Oct. 26, 2007
Curt Wayne Moy, San Antonio, TX (US);
Sakina Hassonjee, Alamo Heights, TX (US);
Amy Irene Forsythe, San Antonio, TX (US);
Linda Giessel King, San Antonio, TX (US);
Sarah Brooke Severson, San Antonio, TX (US);
Curt Wayne Moy, San Antonio, TX (US);
Sakina Hassonjee, Alamo Heights, TX (US);
Amy Irene Forsythe, San Antonio, TX (US);
Linda Giessel King, San Antonio, TX (US);
Sarah Brooke Severson, San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Methods and systems are disclosed for capturing consumer voice signatures. The methods and systems synchronize voice signatures with display of the terms and conditions of a transaction to the consumer in real time during a phone conversation. In one implementation, mobile devices with text display capability may be used to display the terms/conditions of the transaction while the consumer is talking to a customer service representative or an interactive voice response system. The terms/conditions may be displayed as a scrollable document on the mobile device to which the consumer may then agree during the phone conversation. The consumer may then 'voice sign' by reading the displayed terms/conditions, or some portion thereof, during the phone conversation to manifest his/her knowing consent. Such an arrangement helps promotes the use of voice signatures by consumers in a manner that complies with the requirements of the federal E-Sign Act.