The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 06, 2013
Filed:
Sep. 28, 2010
Zhiqiang Qian, Holmdel, NJ (US);
Paritosh Bajpay, Edison, NJ (US);
Jackson Liu, Middletown, NJ (US);
Michael John Zinnikas, North Brunswick, NJ (US);
Zhiqiang Qian, Holmdel, NJ (US);
Paritosh Bajpay, Edison, NJ (US);
Jackson Liu, Middletown, NJ (US);
Michael John Zinnikas, North Brunswick, NJ (US);
AT&T Intellectual Property I, L. P., Atlanta, GA (US);
Abstract
Methods, systems, and products maintain reflective maintenance records for a network. Test results are mirrored from different testing applications to a centralized testing database. The test results are associated to circuit identifiers. A work order is received that identifies trouble associated with a customer. A circuit identifier associated with the customer is retrieved and, prior to performing a test of a circuit to resolve the trouble, the centralized testing database is queried for the circuit identifier. A test result associated with the circuit identifier is retrieved and the work order is updated with the test result.