The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 06, 2013
Filed:
Apr. 17, 2008
Applicant:
William S. Meisel, Tarzana, CA (US);
Inventor:
William S. Meisel, Tarzana, CA (US);
Assignee:
Other;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); G06F 9/455 (2006.01); G10L 11/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
A machine-implemented method includes enabling a script writer to enter a line of dialog for use by a call center in a connection with a machine-implemented, speech-based, caller-interaction, assigning a line type to the line of dialog, determining, based on the assigned line type, information to incorporate the line into the user-interaction and enabling the script writer to provide the information anytime after the line is entered, and, an integrated database and delivery system that can automatically make the results available to callers.