The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 06, 2013
Filed:
Mar. 21, 2007
Saurav Chatterjee, San Jose, CA (US);
Josh Perfetto, San Jose, CA (US);
Hemendra Rana, San Jose, CA (US);
Paul Fullarton, San Jose, CA (US);
Ankur Shah, San Jose, CA (US);
Saurav Chatterjee, San Jose, CA (US);
Josh Perfetto, San Jose, CA (US);
Hemendra Rana, San Jose, CA (US);
Paul Fullarton, San Jose, CA (US);
Ankur Shah, San Jose, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
Communication systems and methods are described that include call notification with rich caller identification. Components of the communication systems are configured to receive a call for a user via an enterprise voice channel. A call request is automatically generated in response to event data of the received call. The call request includes caller data from enterprise databases or directories. The caller data provides identifying information of the caller to the user via the call request. The call request can include response options by which the user can participate in the call. The call request is routed to a target device of the user via a data channel of the host enterprise. The target device provides the user with multiple action or response options via the call request. The response options include for example accepting the call, delaying the call, forwarding the call, ignoring the call, and ignoring the caller.