The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 23, 2013
Filed:
Apr. 29, 2004
Yoram Nelken, San Francisco, CA (US);
Ronen Hod, Jerusalem, IL;
Amir Navot, Jerusalem, IL;
Sam Michelson, Jerusalem, IL;
Randy Jessee, Tracy, CA (US);
Tsachy Shacham, Jerusalem, IL;
Beth Lanin, Jerusalem, IL;
Nissan Hajaj, Foster City, CA (US);
Avi Margalit, Jerusalem, IL;
Josemina Magdalen, Jerusalem, IL;
Dani Cohen, Jerusalem, IL;
Yoram Nelken, San Francisco, CA (US);
Ronen Hod, Jerusalem, IL;
Amir Navot, Jerusalem, IL;
Sam Michelson, Jerusalem, IL;
Randy Jessee, Tracy, CA (US);
Tsachy Shacham, Jerusalem, IL;
Beth Lanin, Jerusalem, IL;
Nissan Hajaj, Foster City, CA (US);
Avi Margalit, Jerusalem, IL;
Josemina Magdalen, Jerusalem, IL;
Dani Cohen, Jerusalem, IL;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A software tool for creating, training and testing a knowledge base of a computerized customer relationship management system is disclosed. The software tool includes corpus editing processes for displaying and editing text-based corpus items, and assigning selected categories to individual corpus items. Knowledge base construction processes construct a knowledge base by analyzing a first subset of the corpus items, and testing processes test the knowledge base on a second subset of the corpus items. Reporting processes generate reports containing indicia representative of the testing results, which may be utilized to edit the corpus items and retrain the knowledge base so as to improve performance.