The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 16, 2013
Filed:
Sep. 03, 2009
Vishal Anand, Bihar, IN;
Manish Gupta, New Delhi, IN;
Ravi Kothari, New Delhi, IN;
Venkateswara R. Madduri, New Delhi, IN;
Vishal Anand, Bihar, IN;
Manish Gupta, New Delhi, IN;
Ravi Kothari, New Delhi, IN;
Venkateswara R. Madduri, New Delhi, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Techniques for automatically documenting activity data in connection with execution of a ticket are provided. The techniques include receiving activity data in connection with execution of a ticket, processing the activity data to generate an output, and appending the processed activity data output to the ticket for ticket enrichment. Techniques for identifying a wrong choice of resolution code in connection with a ticket are also provided. The techniques include analyzing one or more previous tickets to determine a category in which a ticket belongs, determining whether a user-defined code is in variance with a system-suggested code, and sending an alert to a system administrator if the user-defined code is different than the system-suggested code.