The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 09, 2013
Filed:
Oct. 06, 2004
Mark Orttung, Menlo Park, CA (US);
Jerome Chen, Fremont, CA (US);
Anson Mah, San Francisco, CA (US);
Martin Herrmann, Fremont, CA (US);
Mark Orttung, Menlo Park, CA (US);
Jerome Chen, Fremont, CA (US);
Anson Mah, San Francisco, CA (US);
Martin Herrmann, Fremont, CA (US);
Rearden Commerce Inc., Foster City, CA (US);
Abstract
A system and system to improving customer satisfaction in booking process. In one embodiment a system and method are described to determine the cause of the issue in procuring the service is and, based on a set of rules, offer the user a path to complete the procurement successfully. In one embodiment, a system and method are described to determine when a supplier is not available and queue requests until the supplier system is available again. In one embodiment, a system and method are described to actively manage the status of each account so that the user's transactions do not fail because of mis-configured or expired account configuration status.