The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 2013
Filed:
Oct. 25, 2011
Strand M. Hoagland, Scottsdale, AZ (US);
Nathan Dent, Concord, NC (US);
Thomas R. Pepera, Ii, Jacksonville, FL (US);
Pamela M. Ferrell, Richmond, VA (US);
Richard L. Fitzgerald, Davidson, NC (US);
Strand M. Hoagland, Scottsdale, AZ (US);
Nathan Dent, Concord, NC (US);
Thomas R. Pepera, II, Jacksonville, FL (US);
Pamela M. Ferrell, Richmond, VA (US);
Richard L. Fitzgerald, Davidson, NC (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
This disclosure provides apparatus and methods for rehabilitating an underperforming service center operated by an entity. The service center may be included in a plurality of service centers. A service center may be characterized as underperforming based on a calculated health score. The health score may be based on a technology malfunction that occurred at the service center. The health score may be based on an intensity score. The health score may be based on an incident count. The health score may be based on a network count. The health score may be compared to a threshold. If the health score is below the threshold, the service center may be characterized as underperforming. A service center characterized as underperforming may be included in a chronic list. The chronic list may be mined for patterns characteristic of an underperforming service center.