The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 2013
Filed:
Apr. 16, 2010
John Jasper, Arlington Heights, IL (US);
James A. Van Vleet, Fargo, ND (US);
Nicole J. Hushka, Casselton, ND (US);
John Jasper, Arlington Heights, IL (US);
James A. Van Vleet, Fargo, ND (US);
Nicole J. Hushka, Casselton, ND (US);
Bolder Thinking Communications, Inc., Columbus, OH (US);
Abstract
Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.