The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 25, 2013
Filed:
Jul. 21, 2010
Beeri Mart, Hod HaSharon, IL;
Moshe Wasserblat, Maccabim, IL;
Oren Lewkowicz, Zur Moshe, IL;
Hadas Liberman Ben-ami, Kadima, IL;
Omer Gazit, Ramat Hashron, IL;
Zohar Tsfoni, Tel-Aviv, IL;
Stas Margolis, Alfei Menashe, IL;
Ronit Ephrat, Tel-Aviv, IL;
Beeri Mart, Hod HaSharon, IL;
Moshe Wasserblat, Maccabim, IL;
Oren Lewkowicz, Zur Moshe, IL;
Hadas Liberman Ben-Ami, Kadima, IL;
Omer Gazit, Ramat Hashron, IL;
Zohar Tsfoni, Tel-Aviv, IL;
Stas Margolis, Alfei Menashe, IL;
Ronit Ephrat, Tel-Aviv, IL;
Nice Systems Ltd., Raanana, IL;
Abstract
Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.