The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jun. 25, 2013

Filed:

Jun. 26, 2009
Applicants:

Dan Bohus, Kirkland, WA (US);

Eric Horvitz, Kirkland, WA (US);

Inventors:

Dan Bohus, Kirkland, WA (US);

Eric Horvitz, Kirkland, WA (US);

Assignee:

Microsoft Corporation, Redmond, WA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/00 (2012.01);
U.S. Cl.
CPC ...
Abstract

Individuals may interact with automated services as one or more parties, where such individuals may have collective (as well as individual) intents. Moreover, parties may concurrently communicate with the interface, and the interface may have to manage several concurrent interactions with different parties. Single-individual interfaces may be unable to react robustly to such dynamic and complex real-world scenarios. Instead, multi-party interfaces to service components may be devised that identify individuals within a scene, associate the individuals with parties, track a set of interactions of the parties with the service component, and direct the service component in interacting with the parties. A multi-party interface may also detect and politely handle interruptions, and may identify information items about individuals and parties based on context and history, prioritize the intents of the individuals and parties, and triage interactions accordingly.


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