The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 18, 2013
Filed:
Sep. 29, 2011
Jerry Prusa, Saratoga, CA (US);
Jayaprakash Krishnan, San Jose, CA (US);
Bhupendra Singh, Fremont, CA (US);
Raju Viswambharan, San Jose, CA (US);
Jerry Prusa, Saratoga, CA (US);
Jayaprakash Krishnan, San Jose, CA (US);
Bhupendra Singh, Fremont, CA (US);
Raju Viswambharan, San Jose, CA (US);
ShoreTel, Inc., Sunnyvale, CA (US);
Abstract
In one example embodiment, a method can include determining resource time data for an update contact data record corresponding to a state of a given resource in a distributed contact center system. A repository can be queried for conflicting data records associated with the given resource based on the resource time data. Any inconsistency for the resource time data can be resolved based on results to the querying and the update contact data record.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile