The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 18, 2013
Filed:
Jun. 17, 2005
Ashutosh K. Sureka, Irving, TX (US);
Craig L. Reding, Midland Park, NJ (US);
Shuchi R. Patel, Irving, TX (US);
Alin L. D'silva, Newton, MA (US);
Paula A. Dromlewicz, Holden, MA (US);
Sathish Subramanian, Erode, IN;
Ashutosh K. Sureka, Irving, TX (US);
Craig L. Reding, Midland Park, NJ (US);
Shuchi R. Patel, Irving, TX (US);
Alin L. D'Silva, Newton, MA (US);
Paula A. Dromlewicz, Holden, MA (US);
Sathish Subramanian, Erode, IN;
Verizon Data Services LLC, Temple Terrace, FL (US);
Abstract
An interactive assistant for managing telephone communications and services is disclosed. In one of many possible method embodiments, a chat interface is provided to a device associated with an intended recipient of an incoming voice call. A chat message from the intended recipient is received through the chat interface. The chat message is presented to a calling party associated with the incoming call prior to a disposition of the call being determined. In other embodiments, an interface provides controls for individually managing calls on a conference call, without affecting other calls on the conference call.