The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 11, 2013
Filed:
Feb. 19, 2009
Rohit M. Lotlikar, Bangalore, IN;
Ramana V. Polavarapu, Bengalore, IN;
Biplav Srivastava, Noida, IN;
Sadhika Sharma, Delhi, IN;
Shailabh Nagar, Bangalore, IN;
Nagavijayalakshmi Vydyanathan, Bangalore, IN;
Rohit M. Lotlikar, Bangalore, IN;
Ramana V. Polavarapu, Bengalore, IN;
Biplav Srivastava, Noida, IN;
Sadhika Sharma, Delhi, IN;
Shailabh Nagar, Bangalore, IN;
Nagavijayalakshmi Vydyanathan, Bangalore, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Techniques for allocating work requests to performing centers include generating options for assigning the work requests to the performing centers. The options are based upon predetermined historical factors capturing work request characteristics and performing center characteristics. For each of the options, the work requests are scheduled to determine a corresponding duration of the work requests, and an overall cost is computed. One of the options is selected based on the overall cost and the corresponding duration.