The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 04, 2013
Filed:
Oct. 13, 2010
Benjamin Samuel Terris, Tucson, AZ (US);
Richard Albert Welp, Tucson, AZ (US);
Robin Daniel Roberts, Tucson, AZ (US);
Benjamin Samuel Terris, Tucson, AZ (US);
Richard Albert Welp, Tucson, AZ (US);
Robin Daniel Roberts, Tucson, AZ (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method to provide problem-based access to a computing device is disclosed herein. In one embodiment of the invention, such a method includes detecting a problem on a computing device. The method automatically generates a user account on the computing device in response to detecting the problem. The problem is then tied to the user account. A support provider is then notified of the problem and the user account associated with the problem. This user account may be assigned to a service technician to enable access to the computing device. The service technician may then log into the computing device using the user account and address the problem. A corresponding apparatus and computer program product are also disclosed herein.