The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 07, 2013
Filed:
Nov. 26, 2008
Wei LI, Beijing, CN;
Ya BO LI, Beijing, CN;
Wei Xiong Shang, Beijing, CN;
Zhe Xiang, Beijing, CN;
Yi Xin Zhao, Beijing, CN;
Wei Li, Beijing, CN;
Ya Bo Li, Beijing, CN;
Wei Xiong Shang, Beijing, CN;
Zhe Xiang, Beijing, CN;
Yi Xin Zhao, Beijing, CN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method and apparatus for resuming a session between a client device and an IVR system in customer service. The method includes the following steps: reestablishing the session in customer service; determining whether there is status information of an abnormally terminated session corresponding to the reestablished session in customer service; retrieving the status information of the abnormally terminated session in customer service; and resuming the session between the client device and the IVR system in customer service according to the retrieved status information.