The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 07, 2013
Filed:
Mar. 30, 2007
Jamie Richard Williams, Fleet, GB;
Kenneth Richard Brodhagen, Roswell, GA (US);
Jamie Richard Williams, Fleet, GB;
Kenneth Richard Brodhagen, Roswell, GA (US);
Verint Americas, Inc., Alpharetta, GA (US);
Abstract
Systems and methods for capturing communications data are provided. An exemplary method comprises the steps of: establishing connection with a customer center, the customer center being associated with a communications infrastructure; obtaining information that is related to the communications infrastructure, the information obtained being related to a communications protocol that is associated with the communications infrastructure; determining the type of communications protocol based on the information obtained; determining whether the type of communications protocol is supported by a recording system; responsive to determining that the type of communications protocol is supported, receiving communications data using the determined communications protocol; determining whether to record the received communications data; and responsive to determining that the received communications data are to be recorded, recording the received communications data.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile