The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 23, 2013
Filed:
Apr. 30, 2009
Jason M. Wisneski, San Francisco, CA (US);
Russell A. Poole, San Francisco, CA (US);
Joshua A. Brenner, San Francisco, CA (US);
Colin J. Roper, La Jolla, CA (US);
Jason M. Wisneski, San Francisco, CA (US);
Russell A. Poole, San Francisco, CA (US);
Joshua A. Brenner, San Francisco, CA (US);
Colin J. Roper, La Jolla, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
A method for video sharing between users of an application. The method involves generating a textual based document. Generating the textual based document includes, for each action performed by the assisting user using the application, detecting the action, identifying an action identifier uniquely identifying the action, and storing a step that includes the action identifier in the textual based document. The method further includes receiving a help request from a perplexed user, obtaining the textual based document matching the help request, generating the support video from the textual based document. Generating the support video includes, for each step in the textual based document, obtaining the action identifier from the step in the textual based document, identifying an action for the perplexed user mapped to the action identifier, and rendering the action for the perplexed user into the support video. The method further includes presenting the support video to the perplexed user.