The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 16, 2013
Filed:
Sep. 14, 2012
Larry B. Pearson, San Antonio, TX (US);
Jeffrey L. Brandt, Cedar Park, TX (US);
James T. Miller, Austin, TX (US);
James M. Doherty, Georgetown, TX (US);
Stephen M. Mueller, Austin, TX (US);
Larry B. Pearson, San Antonio, TX (US);
Jeffrey L. Brandt, Cedar Park, TX (US);
James T. Miller, Austin, TX (US);
James M. Doherty, Georgetown, TX (US);
Stephen M. Mueller, Austin, TX (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
Customer communications can be controlled in accordance with customized rules. An entry menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.