The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 02, 2013
Filed:
Jun. 24, 2009
I. Dan Melamed, New York, NY (US);
Yeon-jun Kim, Whippany, NJ (US);
Andrej Ljolje, Morris Plains, NJ (US);
Bernard S. Renger, New Providence, NJ (US);
David J. Smith, Millington, NJ (US);
I. Dan Melamed, New York, NY (US);
Yeon-Jun Kim, Whippany, NJ (US);
Andrej Ljolje, Morris Plains, NJ (US);
Bernard S. Renger, New Providence, NJ (US);
David J. Smith, Millington, NJ (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication.