The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 26, 2013
Filed:
Sep. 19, 2008
Syam S. Suri, Wesley Chapel, FL (US);
Mukesh Kumar, Tampa, FL (US);
Ravi S. Guduru, Wesley Chapel, FL (US);
Syam S. Suri, Wesley Chapel, FL (US);
Mukesh Kumar, Tampa, FL (US);
Ravi S. Guduru, Wesley Chapel, FL (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
An approach provides interactive troubleshooting. A robotic chat application receives a service inquiry over a chat session from a chat-enabled device, wherein the service inquiry is associated with a service provider network. A troubleshooting engine collects information from a user of the chat-enabled device regarding the service inquiry. The robotic chat application retrieves a flow definition and an associated query corresponding to the service inquiry based upon the collected information. The troubleshooting engine generates a command, based on the query, for resolving the service inquiry.