The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 26, 2013
Filed:
Feb. 26, 2010
Timothy J Bethea, Sunnyvale, CA (US);
Neil H Boyette, Oregon City, OR (US);
Isaac Kam-chak Cheng, San Jose, CA (US);
Vikas Krishna, San Jose, CA (US);
Yolanda a Rankin, San Jose, CA (US);
Yongshin Yu, San Jose, CA (US);
Timothy J Bethea, Sunnyvale, CA (US);
Neil H Boyette, Oregon City, OR (US);
Isaac Kam-Chak Cheng, San Jose, CA (US);
Vikas Krishna, San Jose, CA (US);
Yolanda A Rankin, San Jose, CA (US);
Yongshin Yu, San Jose, CA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.