The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 19, 2013
Filed:
Jul. 07, 2010
AL Chakra, Apex, NC (US);
Gary Denner, Longwood, IE;
Mette Hammer, Dublin, IE;
George Kyriacou, Dublin, IE;
Garret Michael O'keefe, Dublin, IE;
Patrick Joseph O'sullivan, Ballsbridge, IA (US);
Al Chakra, Apex, NC (US);
Gary Denner, Longwood, IE;
Mette Hammer, Dublin, IE;
George Kyriacou, Dublin, IE;
Garret Michael O'Keefe, Dublin, IE;
Patrick Joseph O'Sullivan, Ballsbridge, IA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method of analyzing historical communications. During a first communication session between a first user and at least a second user, at least a first communication exchanged between the first user and the second user can be detected and stored. A second communication exchanged in a second communication can be compared with the first communication to determine a degree of similarity between the first communication and the second communication. In one aspect, when the degree of similarity is at least a threshold value, an indication can be provided to at least one user participating in the second communication session that the first communication potentially is relevant to the second communication session and that the first communication is available to be reviewed. In another aspect, a report pertaining to hierarchical relationships between users and the context of the communications can be generated based on the first and second communications.