The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 12, 2013
Filed:
Jul. 02, 2010
Applicants:
Dale Malik, Atlanta, GA (US);
Richard A. Anderson, Alpharetta, GA (US);
Inventors:
Dale Malik, Atlanta, GA (US);
Richard A. Anderson, Alpharetta, GA (US);
Assignee:
AT&T Intellectual Property I, L. P., Atlanta, GA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01);
U.S. Cl.
CPC ...
Abstract
Methods, systems, and products are disclosed for dynamically changing an Interactive Voice Response (IVR) system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated according to a set of rules. The set of rules describe qualifications for dynamically changing the menu of prompts.
Quick Actions:
Malik, Dale. (2013). Methods, systems, and products for dynamically-changing ivr architectures (U.S. Patent No. 8396195). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/8396195
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile