The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 19, 2013
Filed:
Jun. 04, 2010
Arthur J. Bariska, Jr., Tucson, AZ (US);
Marc A. Martin, Tucson, AZ (US);
David C. Reed, Tucson, AZ (US);
Max D. Smith, Tucson, AZ (US);
Thaiese N. Trader, Tucson, AZ (US);
Arthur J. Bariska, Jr., Tucson, AZ (US);
Marc A. Martin, Tucson, AZ (US);
David C. Reed, Tucson, AZ (US);
Max D. Smith, Tucson, AZ (US);
Thaiese N. Trader, Tucson, AZ (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
In one embodiment, a method for handling an error message includes interrogating an error message issued by a computing system to determine that the error message includes more than an alarm message, determining a message identifier relating to the error message, comparing the message identifier to entries in a database to determine an entry in the database that includes the message identifier, and outputting a set of documentation referenced by the entry in the database which includes the message identifier. In another embodiment, the database includes a plurality of searchable entries, each entry including: a message identifier, a product identifier, a set of documentation, and a set of actions. The set of documentation includes documents for the computing system to output and the set of actions includes actions for the computing system to perform. Other methods, systems, and computer program products are also described according to various embodiments.