The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 19, 2013
Filed:
Dec. 20, 2006
Bart Alfons Peter Van Doorselaer, Merelbeke, BE;
Toon Coppens, Lier, BE;
Geert Arthur Edith Van Wonterghem, Eeklo, BE;
Bart Karel Hemmeryckx-deleersnijder, Heverlee, BE;
Bart Alfons Peter Van Doorselaer, Merelbeke, BE;
Toon Coppens, Lier, BE;
Geert Arthur Edith Van Wonterghem, Eeklo, BE;
Bart Karel Hemmeryckx-Deleersnijder, Heverlee, BE;
Alcatel Lucent, Paris, FR;
Abstract
Interactive response systems () of call centers for giving users access to information comprise means () for receiving activation signals via audio or video or audio/video calls from the users and means () for transmitting menu signals to the users and means () for receiving selection signals from the users are provided with means () for transmitting video signals to the users for providing video to the user. This video may have entertaining, explaining, supporting and/or commercial functions and makes the interactive response systems more-sided and user friendly. The users either use two different devices () or use one device () for exchanging audio and for receiving video. The interactive response systems () further comprise means () for receiving link signals that provide direct or indirect links from the interactive response systems () to the devices () or to video or audio/video calls with the devices (). The devices (-) comprise means () for transmitting selection signals to the interactive response systems () for making selections within menus.