The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 22, 2013
Filed:
Feb. 25, 2011
Applicants:
Dadong Wan, Palatine, IL (US);
J. C. Groon, Chicago, IL (US);
Harpreet Marwaha, St. Charles, IL (US);
Mitu Singh, Glendale Heights, IL (US);
Inventors:
Dadong Wan, Palatine, IL (US);
J. C. Groon, Chicago, IL (US);
Harpreet Marwaha, St. Charles, IL (US);
Mitu Singh, Glendale Heights, IL (US);
Assignee:
Accenture Global Services Limited, Dublin, IE;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/00 (2012.01);
U.S. Cl.
CPC ...
Abstract
A real time sales support method includes automatically monitoring an interaction between a sales agent and a customer. One or more contexts of the interaction are determined and, based on the contexts, stored information relevant to the interaction is automatically retrieved. The retrieved information is provided in an electronically presentable format to the sales agent to be shared with the customer.