System for providing integrated voice and data services

Abstract

Embodiments of the use case-based management system enable non-technical users to manage devices, resources, and services that are remote to the premises where their integrated system management devices, applications, or appliances are located. This permits users to subscribe to remote voice, data, and other services without having to first configure their local equipment to ensure proper acceptance of these services. The users can simply select the desired remote services in the use case-based management system, enter a minimum amount of non-technical information such as account information provided by the service provider, and enable the service. The use case-based management system automatically creates generalized system management requests and passes them externally to the proper remote service, resource, or device managers, which then translate and broker these requests into proper low-level commands. Example remote services that can be managed include domain and sub-domain registration services, email seconding services, and Internet telephony services.